Returns, Repairs & Exchange Policy

Each piece is handmade with care and released in limited quantities and singular pieces. Because of this exclusive nature of our creations, we’re unable to accept returns if you change your mind. We encourage you to read product descriptions carefully and reach out if you have any questions before ordering — we’re happy to help.

Damaged or Incorrect Items:
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your email] with:
• Order number
• Clear photos of the item
• Photos of packaging

After review, we will offer a replacement, repair, or refund where appropriate.

🌿 Repair & Size Adjustment Policy 

Can I request a size adjustment?

Yes. If you need a minor length adjustment, please email us within 5 days of delivery.

If the adjustment is simple, we’re happy to assist.
Customers are responsible for return shipping costs. Because each piece is handmade, major structural changes may not always be possible — but we will always guide you honestly.

Do you offer repairs?

Yes. We offer repairs within 30 days of delivery for any craftsmanship-related issues.

After 30 days, paid repair services may still be available depending on the piece.

If your jewelry needs repair:
• Email us with photos
• We’ll assess the issue
• We’ll guide you on next steps

We believe slow-made jewelry should last — and we’re here to support that.

🌙 Jewelry Care & Longevity Promise

Each piece is made to be worn and loved — not stored away.

To keep your jewelry beautiful:

• Avoid prolonged exposure to water
• Remove before swimming or showering
• Store in a dry place
• Gently polish brass if needed

Natural materials age gracefully. Slight darkening or softening over time is part of their story.

We believe in long-term wear, not disposable fashion. To take care of your macrame jewelry creations we have made a Jewelry Care Guide.